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Customer Support

Important Information

If you need support with our application, you can simply create a ticket within the CELUM Support Portal at support.celum.com. One of our support staff members will be ready to assist you during our regular support hours:

Monday – Friday, 9 AM to 5 PM CET

Before creating a support ticket, we recommend trying the following steps, which may quickly resolve your issue:

  • Logout, restart the browser and then log in again.
  • Clear your browser cache and your cookies.
  • Check the compatibility of your browser. Our system requirements can be found on the login page of our application.

You can also contact us by telephone during our regular support hours:

Register for

CELUM Customer Systems

CELUM customers should register here to our systems:

Customer Portal - documentation, installation files, videos

Support Portal  - help & support

You already have access to one of our customer systems?
Submit registration only for your missing system.


Service Level Agreements

We offer three different support packages with different service level agreements (SLA): an “Update and Maintenance Contract” that provides basic support, a “SILVER Package” gives priority support and a “GOLD Package” includes 24/7 support.

For additional information and offers please contact us

Get in touch


For an ideal support process

Customers with a valid SLA, or an hour based support package will be provided with an issue tracking system (support.celum.com) as well as phone support. However, for the best possible service we recommend reporting any issues by providing us with a detailed explanation and screenshots via our Support Portal.

If you purchased your CELUM solution from one of our partner companies, please contact your CELUM partner first.