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support@celum.com

support.celum.com

Customer Support

Important Information

If you need support with our application, you can simply create a ticket within the CELUM Support Portal at support.celum.com. One of our support staff members will be ready to assist you during our regular support hours:

Monday – Friday, 9 AM to 5 PM CET

Before creating a support ticket, we recommend trying the following steps, which may quickly resolve your issue:

  • Logout, restart the browser and then log in again.
  • Clear your browser cache and your cookies.
  • Check the compatibility of your browser. Our system requirements can be found on the login page of our application.

You can also contact us by telephone during our regular support hours:

Support

Service Level Agreements

We offer three different support packages with different service level agreements (SLA): an “Update and Maintenance Contract” that provides basic support, a “SILVER Package” gives priority support and a “GOLD Package” includes 24/7 support.

For additional information and offers please contact us

Get in touch

Tips

For an ideal support process


Customers with a valid SLA, or an hour based support package will be provided with an issue tracking system (support.celum.com) as well as phone support. However, for the best possible service we recommend reporting any issues by providing us with a detailed explanation and screenshots via our Support Portal.


If you purchased your CELUM solution from one of our partner companies, please contact your CELUM partner first.