CELUM Software Support

Should you have any questions regarding our application’s functionality, please consult the user manual. You can access it by clicking on the question mark icon located on the menu at the top of the application. For all other inquiries, choose your way of getting in touch with us.

Our Commitment

Because we value our customers, we are committed to the following:

  • Fast response times
  • Swiftly processing requests
  • Properly handling of customer requests
  • Always keeping our customers informed
  • Honest and professional communication

      Customer Support

      Customers with a valid SLA or an hour based support package will be provided with an issue tracking system (Support Portal) as well as phone support. However, for the best possible service we recommend reporting any issues by providing us with a detailed explanation and screenshots via our Support Portal.

      If you purchased your CELUM solution from one of our partner companies, please contact your CELUM partner first.

      Support Portal

      If you need support with our application, you can simply create a ticket within the CELUM Support Portal at support.celum.com. One of our support staff members will be ready to assist you during our regular support hours: Monday – Friday, 9 AM to 5 PM CET.

      Before creating a support ticket, we recommend trying the following steps, which might be able to quickly resolve your issue:

      • Logout, restart the browser and then log in again.
      • Clear your browser cache and your cookies.
      • Check the compatibility of your browser. Our system requirements can be found on the login page of our application.

      You can also contact us by telephone during our regular support hours: +43 732 716 529.

      Support Packages

      We offer three different support packages with different service level agreements (SLA): an “Update and Maintenance Contract” that contains basic support, a “SILVER Package” with priority support and a “GOLD Package” including 24/7 support.

      For additional information and offers please contact sales@celum.com.

      Partner Support

      CELUM partners should register for access to our Partner Portal for partner documentation, partner licenses and installation files.

      For any other needs or questions please contact us at support.celum.com.

      © CELUM 2017 - Imprint