Last updated 24 May, 2018
1. Personal information
You may give us information, including information that can identify you (“personal information”), when you use our Website or correspond in any other way with us. Where we request information from you, we will collect the information set out in the relevant forms or pages. You may choose to provide additional information to us when you contact us or otherwise interact with us.
You may wish to create an Account (“Account”) with us. The information that you provide when setting up your Account may include your name (first name+last name), email address, telephone number, profile picture, language, password, creation and modification date of personal information. If you register to hold an Account with us, you will also have a unique password which enables you to access your Account.
If you purchase any Services on our Website, we will also collect your delivery address, billing address, payment information such as credit card number and transactions, company name, company email, telephone, UID, tax exemption, subscription plan and receipts.
Please note that we will not be storing your payment information (if you opt for credit card payment). Credit card transactions will be done via a third party payments company. If you subscribe to receive our newsletter, then you will provide us with your name, email address, gender and date of birth.
The personal information that you provide to us will be used for the purposes of enabling you to use our Website and Services, and to make purchases via the Website and for administrative and troubleshooting purposes only and in order to send you marketing materials should you opt in to receiving marketing material from us.
Information we collect automatically. When you visit our Website, we may automatically collect the following information: your IP address, log-in information, location information, browser type and version, browser plug-in types and versions, operating system and platform, information about your visit including the URL clickstream to, through and from our Website, products you viewed or searched for, download errors, length of visits to certain pages and page interaction. We collect information automatically through the use of various technologies, including through “Cookies”, and this is explained further below.
We use the information we collect automatically: (1) to administer our Website for internal operations including troubleshooting purposes; (2) to ensure that content from our Website is presented in the most effective manner for you and your devices; (3) as part of our effort to keep our Website safe and secure; (4) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and (5) to make suggestions and recommendations to you and other users of our Website about goods or Services that may interest you or them.
Information we receive from other sources. We may receive information about you if you use any of the other Services we provide on this Website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery Services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them (including information that is publicly available).
Where permitted by law, we may combine this information we receive from other sources, including from social media Websites, with information you give to us and information we collect about you, including Cookie information. We may use this information and the combined information for learning more about your preferences as our customer, for enhancing your user experience on our Website and for providing you with information, content and offerings tailored to your needs.
2. How we share and disclose your information
3. How to opt in or opt out of direct marketing
We, and selected third parties, may use the information you give us on our Website for direct marketing purposes to provide updates; newsletters; events; or other communications that we think may interest you. Where required by law, your prior consent will be obtained before sending direct marketing. In any event, we will offer you the option to unsubscribe in every communication sent.
4. Cookies, tracking and other technologies
These Cookies collect information that is used either in aggregate form to help us understand how our websites are being used or how effective our marketing campaigns are, or to help us customize our websites and application for you in order to enhance your experience.
4.1 Analytics and Customization Cookies
4.1.1 Google Analytics
Further information concerning the terms and conditions of use and data Privacy can be found at http://www.google.com/wanalytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).
4.1.2 Google Adwords
We use Google Adwords, part of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“) to track and document the results of Google Search Ads. The placed cookie does not include personal data and will be deleted after 30 days upon clicking the Google Search Ad.
Google privacy statement can be found here: http://www.google.com/policies/technologies/ads/
4.2 Advertising (Targeting) Cookies
These cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests.
We have engaged one or more third party service providers to track and analyse both individualized usage and volume statistical information from interactions with our Websites. We also partner with one or more third parties (such as advertisers and ad networks) to display advertising on our Websites and/or to manage and serve advertising on other sites.
4.3 How to control cookies
If you would like to change your preferences, you have several options:
- Adjust your browser settings.
- The Internet Advertising Bureau Your Online Choices allows you to install opt-out cookies across different advertising networks. http://www.youronlinechoices.com
- With the web browser Mozilla’s Do Not Track you can stop websites from tracking you. https://support.mozilla.org/en-US/kb/how-do-i-turn-do-not-track-feature
- The web browser Internet Explorer offers Tracking Protection Lists that allow you to import a list of websites you want to block. https://support.microsoft.com/en-us/products/internet-explorer
- Google has developed a browser add-on that allows users to opt out of Google Analytics across all websites using this analytics product. https://tools.google.com/dlpage/gaoptout
- If you want to exclude yourself from the anonymous statistical report of Google AdWords you can opt out via browser settings. More information here: https://allaboutdnt.com/
- Hotjar offers you to opt-out for every browser separately. https://www.hotjar.com/legal/compliance/opt-out
4.4 Other Technologies
4.4.1 Microsoft Azure
This Website uses Microsoft Azure Application Insights to monitor and improve the performance of our web application. You can find out more about Application Insights Cookie usage here: https://docs.microsoft.com/en-us/azure/application-insights/app-insights-data-retention-Privacy.
We use the service of Mailchimp to send you emails. Mailchimp offers tracking technologies that help us find out which topics are of interest to you. In detail, this means monitoring the email open rate and on which links you clicked. With this information, we improve the emails as well as the containing information. The information we use to send you emails is not forwarded to third-parties. You can cancel your subscription at any time. This can be done either using the link in the lower part of every newsletter, per email or by post. https://mailchimp.com/legal/privacy/
The back office team use Salesforce as CRM tool.
4.4.5 Oracle Eloqua
The back office team uses Eloqua as marketing automation tool.
5. Links to other Websites and social media
On some pages of our Website, third parties that provide content, applications or plug-ins through our Website may track your use of content, applications and plug-ins or customize content, applications and plug-ins for you.
6. Data retention
We will not retain your information for longer than it is necessary for our business purposes or for legal requirements. However, please be advised that we may retain some information after you have closed your Account with us, for instance if doing so is necessary to meet our legal obligations, such as retaining the information for tax and Accounting purposes.
7. Your rights
- The right to be informed about how your personal information is being used (like this notice!)
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through the Teamspace
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances (although you can probably do most of this through the Teamspace)
- The right to stop direct marketing messages, which you can op-out in every direct marketing message you receive from us
- The right to request that we transfer elements of your data to you.
- The right to complain to your data protection regulator — in Austria, the data protection agency https://www.dsb.gv.at/
If you want to exercise your rights, have a complaint, or just have questions, please contact us. email@example.com Please note that before responding to your request, we may ask you to verify your identity and to provide further details about your request. We will endeavor to respond within an appropriate timeframe and, in any event, within any timescales required by law.
8. Information security
We apply appropriate security measures to protect your personal information that is under our control from unauthorized access, collection, use, disclosure, copying, modification or disposal. All information you provide to us is stored on secure servers.
Where you have a password, which enables you to access our Website, you are responsible for keeping this password secure and confidential.
9. Internet-based transfers (data outside the EU)
Given that the Internet is a global environment, using the internet to collect and process personal information necessarily involves the transmission of data on an international basis. While we generally store all of the personal information that we collect about you through our Website in your region (for example for European visitors, in the European Economic Area), it is possible that your personal information will be transmitted to parties outside your region (where data protection laws may be different). If such transfer happens, we ensure that it takes place in compliance with contractual and all applicable legal obligations or other measures to protect the information.
9.1 Microsoft Azure
The Microsoft Corporation participates and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.
Stripe participates and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. https://stripe.com/de/Privacy
The Google services Google Analytics, Google AdWords, Youtube are compliant with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
Salesforce participates and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. https://www.privacyshield.gov/participant?id=a2zt0000000KzLyAAK&status=Active
9.5 Oracle Eloqua
The back office team uses Eloqua as marketing automation tool. Oracle participates and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.
Mailchimp participates and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.
LinkedIn participates and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.
Facebook participates and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.
Hubspot participates and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. https://www.privacyshield.gov/participant?id=a2zt0000000TN8pAAG&status=Active
10. Use of this Website by minors
If you are aged 18 or under, please get your parent’s/guardian’s permission before you provide information to us via our Website. Users without this consent are not allowed to provide us with information and, in the event that they do so, we will cease to process their information as soon as we find out.