Client overview
In a fast-evolving market, our client stands at the forefront of innovation, delivering state-of-the-art mobile, broadband, and digital services throughout Austria. With a team of more than 2,000 professionals and annual revenues surpassing €100 billion, they are firmly established as one of the nation’s leading telecommunications providers.
The Challenge
The Head of B2C Communications, leading a high-performing team which manages over 1,500 annual marketing initiatives, faced several challenges. The team relied on email for feedback and approvals, and campaign assets were scattered across local servers and agencies. With up to 200 creative assets per campaign, the process lacked transparency, caused delays, and even led to legal risks from unapproved materials.
THE Solution
By using the CELUM Content Supply Chain Management platform, a process supported by our services for reviews, approvals, workflows and high-end digital asset management was established, including:
Unified Process Ownership
The entire team took ownership of the new feedback and approval workflow supported by CELUM, ensuring consistent communication and collaboration.
Improved Transparency and Collaboration
With over 140 stakeholders involved, CELUM eliminated siloed communication, fostering transparency.
Centralised Asset Management
CELUM’s Digital Asset Management (DAM) system makes it easy to centrally track and manage over 20,000 assets.
Increased Employee Satisfaction
Streamlined processes and digital tools increased employee satisfaction noticeable.
Key features
Workrooms for marketing initiatives
Dedicated kanban boards with predefined workflows for feedback and approvals. External partners, such as agencies, can be invited with restricted access to their assigned tasks only.
Automation with robots
Robots automatically move approved assets to the correct campaign folder in CELUM DAM or create new workroom tasks when assets are uploaded to the DAM, saving time and reducing manual effort.
smart comment threads
Replace endless email chains with precise visual annotations and mentions (tagging), as well as version comparison, to ensure clear feedback and faster approvals. Built-in paper trails guarantee transparency and accountability.
in-app notifications
Help users stay on top of their pending tasks by providing them with real-time alerts and personalised to-do lists to improve their productivity.
the outcome
By adopting CELUM, our client not only accelerated campaign delivery but transformed collaboration for long-term success. The immediate successes included launching a high-profile seasonal campaign three days ahead of schedule. After implementing the new feedback and approval workflow, an employee survey reported a 100% satisfaction rate regarding the support received for the tools and processes in place. This reflects an improvement in performance and team morale.
“With CELUM Product Content Management, we have a central platform for all product-related content. This allows us to create high-quality product catalogues, which serve as the basis for our online presence.“
“With the NovaUI, CELUM has achieved a great success, especially in the area of usability. Acceptance among both editors and users is high.”
Thanks to the integration of CELUM, a central content hub for the RM Group was established across company boundaries and our content supply chain was optimized.
“Thanks to CELUM, we could save time and money by optimizing the usage of assets across the content lifecycle. We have a clear overview and employees love how easy it is!”
“CELUM Portals empower us to deliver customised content to stakeholders through multiple channels. Every day, our sales teams in 13 subsidiaries and 16,000 retailers worldwide profit from these benefits. This saves us valuable time and enhances our sales activities.”
With CELUM and SharePoint, we can easily manage the digital assets of our diverse, highly technical products without starting a digital fire.
With CELUM it’s possible to uncover and access hidden content treasures for research, teaching as well as public enjoyment of our heritage.
Unlock the power of your content today.
Simplify workflows, reduce errors, and spend more time with your team working on the next big thing.
